Returns Policy

At Eye Style Zone, customer satisfaction is our primary goal, and we want you to love your eyewear. However, we understand that sometimes, a pair of glasses may not be the perfect fit for your style or needs. That’s why we have implemented a clear and customer-friendly returns policy.

Return Eligibility:
You have 30 days from the date of delivery to initiate a return. If your glasses do not meet your expectations for any reason, simply reach out to us, and we will guide you through the return process.

Condition of Items:
To qualify for a return, items must be in their original condition, unworn, and free from scratches or damages. All original packaging, tags, and accessories must be included. This ensures that we can offer our products to other customers in pristine condition.

How to Return an Item:
To start a return, please contact our customer service team at [email protected]. Include your order number, the item you wish to return, and the reason for your return. We will respond promptly with instructions on how to send the item back.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

Refund Process:
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, as processing times may vary depending on your bank.

Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different style or color, please return the original item and place a new order for your desired product.

Thank you for shopping with Eye Style Zone. We appreciate your trust in us and look forward to helping you find the perfect eyewear!